- Cremation Urns
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Adult Cremation Urns
Infant & Child Urns
Small / Medium Urns
Keepsake Urns
Double / Companion Urns
Scattering Cremation Urns
Biodegradable & 'Green' Urns
Water Burial Urns
Niche Cremation Urns
Photo Cremation Urns
Military/Veteran UrnsAll Cremation Urns
Shop by Material
Biodegradable, brass, bronze, stainless steel,
cloisonne, glass, cultured and natural stone, wood
Shop by Theme
Military/Veteran urns, angel urns, book urns,
photo urns, religious & spiritual urns
Travel-Safe UrnsRelated Items
Bags for urns & ashes
Urn Medallions and Urn Pendants
Nameplates
Personalized Urn Pedestal
Flag Cases
Keepsake Jewelry
Artwork, Appliques, Poems and SentimentsCase Quantity Cremation Urns
Pet urns? - Pets
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Pet Cremation Urns
Pet Keepsake Urns
Pet Cremation Jewelry
Scattering Cremation Urns
Photo Pet Cremation Urns
Pet Memorial Picture FramesAll Pet Memorials
Shop Pet Urns by Material
Biodegradable, brass, Cloisonne, Glass,
Cultured and Natural Stone, Wood
Shop Pet Urns by Theme
Laser-engranved, cat, dog, figurines,
dog bone, photo urnsRelated Items
Garden Memorials
Pet Grave Markers
Pet Plaques
Pet Caskets
Bags for urns & ashes
Pet Nameplates
Personalization
Personalized Urn Pedestal
Pet Memorial StickersCase Quantity Cremation Urns
- Jewelry
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Necklaces / Pendants
Lockets
Bracelets
Beads
Earrings
Non-ash Jewelry
Military JewelryAll Cremation Jewelry
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Sterling silver, gold-plated, stainless steel,
brass, glass, pewter, and more.
Shop Jewelry by Theme
Angels, birthstone, cross, fingerprint, heart,
infant, pet, nature, sports, and moreJewelry Collections
LoveUrns Treasure™ Jewelry
Birthstone Cremation Jewelry
Deborah J. Birdoes
Memorial Tear - Kathy Bernu
Pacific Urns Jewelry
Thumbies 'Prints' Keepsakes
Treasured Memories
Embedded Ashes JewelryRelated Items
Jewelry Chains
Jewelry Domes
Keepsake Boxes
Cremation Jewelry Info - Outdoor Memorials
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Traditional Granite Markers
Garden Rock Memorials
Pet Garden Rock Memorials
Cast Bronze Plaques
Cast Bronze Cemetery Markers
Black Granite Cemetery Markers
Boulder Memorials
Tree Memorials
Wind ChimesAll Outdoor Memorials
Shop by Material
Cast bronze, cultured stone, flagstone, granite, river rock, and more... Silk Flowers for CemeteriesRelated Items
Nameplates
Birdhouse Cremation Urns
Granite Cemetery Markers
Stone Benches
Pet Grave Markers
Traditional Granite Markers
Granite Vases - Comfort Gifts
- Engraving & Plaques
Shop by Category
Nameplates
Urn Medallions
Oval / Photo Frame Pendants
Cast Bronze Markers
Cast Bronze Plaques
Classic Marble Urn Vaults
Memorial Stickers
Photo Engraved Memorials
Porcelain Photo Plaques
Black Granite PlaquesAll Engraving & Plaque Related Items
Related Items
Personalized Urn Pedestal
Artwork, Appliques, Poems and Sentiments - Vaults & Caskets
Shop Vaults
Economical Urn Vaults
Polymer Urn Vaults
Steel Urn Vaults
Cultured Marble Urn Vaults
Classic Marble Urn Vaults
Cultured Marble Burial UrnsCultured Marble Burial Urns can function as their own urn vault due to the nature of their construction.What is an Urn Vault? Vault FAQAll Urn Vaults & Caskets
Shop Caskets
Infant / Child Caskets
Pet Caskets
Eco-friendly Caskets - Sale
Returns & Exchanges
We are not currently accepting walk-ins without an appointment.
Returns: If you have a problem with an item, e.g. damaged in shipping, craftsmanship, personalization error or you just don't like the item, please contact Customer Service immediately at 866.516.1296 or service@mainelyurns.com to receive return & exchange instructions. We must receive notification prior to any return to prevent unnecessary delays and/or additional shipping charges (restrictions apply to personalized items - see Returns & Exchanges of Personalized Items section below).
Returns & Exchanges of Non-Damaged or Non-Personalized Items
If you are not satisfied with your purchase simply call Customer Service at 866.516.1296 or email us to initiate a return or exchange. Customer has ten (10) business days from delivery date to return the items. Items will incur a 10-15% restocking fee that is charged to us by our suppliers. Shipping charges are not refundable. Customer is responsible for all return packing/shipping charges and must insure item for the full purchase price. Orders cancelled after items ship but before items are delivered: Customer will not be credited our actual shipping costs or return costs even if the order qualified for "free shipping" at time of purchase.
These basic requirements must be met to receive a purchase price refund:
(shipping charges and or a 5-15% restocking fee may be applied to some items)
- Purchaser name, address and order number must be clearly visible in or on the package
- Return must be received by Mainely Urns within (10) ten days of original delivery date
- Items returned un-used, in resalable condition
- Items returned in original packaging/shipping containers - or equal or better quality as original packaging. Failure to package items adequately and reasonably may result in product damage and negate any credits due.
- Item must not have been personalized
- In the event that your order qualified for free shipping at the time of purchase, actual shipping charges incurred by Mainely Urns will be deducted from the purchase price credit.
Detailed Return & Exchange Instructions
Please call Customer Service at 866.516.1296 or email Customer Service to initiate a return or exchange.
Returns & Exchanges of Damaged/Defective Items
If you receive a damaged or defective item we must be notified within 48 hours of delivery to set up a return or exchange. Call Customer Service at 866.516.1296 or email us to initiate a return or exchange. We will replace the item ASAP or set up a return for you. Mainely Urns reserves the right to replace a damaged/defective item and have the damaged/defective item returned to Mainely Urns or our vendor for inspection, at the cost of Mainely Urns.
Returns & Exchanges of Personalized Items
Personalized items can not be returned unless they are defective, damaged or were personalized incorrectly (personalized not in accordance to the approved proof). If you received a personalized item that was damaged, defective, personalized incorrectly or of poor craftsmanship we reserve the right to replace the damaged item.
In the unfortunate event that an order is cancelled after an item has been personalized but before item has been shipped or delivered: Customer will be charged for the item less a courtesy discount. This is an unfortunate circumstance however the policy is in place due to the fact that we personalize most of our items and once they personalized they are unsellable.
Natural Materials
Customers should be aware that many of Mainely Urns' products and cremation urns are made from high quality natural stone, marble and wood and, as with similar products and items sold in other industries, those products and items may contain and/or incorporate naturally occurring variations in color and characteristics. Such items may include natural wood, stone, and/or marble, urns, flag cases, wooden bases, and other products. Any such variations in color and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations.
Typographical Errors and Third Party
In the event a Mainely Urns product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mainely Urns shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Mainely Urns shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Mainely Urns shall issue a credit to your credit card account in the amount of the incorrect price.
Terms and Conditions
The complete set of Mainely Urns Terms and Conditions are explained in detail our our Terms and Conditions page. If you have questions regarding these Terms, please contact Customer Service at 866.516.1296 or service@mainelyurns.com.
Important Notes
If you have a problem with an order or item e.g. damaged in shipping, questions about the item, poor craftsmanship, typographical error or you just don't like it – please contact us immediately so that we can remedy the problem and make our best effort to take care of you. If you are returning an item be sure to contact us first via phone or email. When returning an item include your name, address, phone #, email address and order number so we can process the return quickly and are able to contact you if we have questions.
Customer Service Hours and Contact Information
We are not currently accepting walk-ins without an appointment.
Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM
Phone calls and emails are sent and received during the hours listed above, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.
Email: service@mainelyurns.com
Toll Free Phone: From inside the US - 866.516.1296
Phone: From Hawaii, Canada and outside the US - 866.516.1296
Fax: From inside the US - 866.516.1296
Mainely Urns Returns and Exchanges Mailing Address:
We will provide you with a return/exchange label OR shipping address. We have multiple warehouses and shipping locations so not all returns come back to our Gray, ME location (as they did in the past) and some returns may be send directly to a vendor to keep and relative return/exchange costs as low as possible.
Detailed Return & Exchange Instructions