Customer Service Center
COVID-19: Our commitment to quality and customer service will not wane; however,
turnaround times are affected for most orders. Click here to see how this will affect your order.

Customer Service Center

To quickly and efficiently answer your questions we have organized our Customer Service topics into these convenient sections. Please visit the Contact Us page if you are not able to get your question answered below.

Shipping Information

General Shipping Information

Cremation Urn Shipping States and Provinces

Shipping Calendar

Shopping Help

Shipping Information

Returns & Exchanges

Return & Exchange Instructions

Payment Options

Promotions and Offers

90-Day Lowest Price Guarantee

Company Information

About Us

Contact Us

Privacy Policy & Security

Holiday Schedule

Terms and Conditions

Learning Center

Cremation Urn Air Travel

What size urn do I need?

How to Fill a Cremation Urn

Articles About Cremation

Specialized Urns & Vaults

Keepsake Jewelry Information

Legal Considerations

Veteran Benefits and Information

Flag Etiquette & Display Case Info

Additional Helpful Information

Materials Urns Are Made From

Cremation Urn Size Calculator

Top FAQs

Top Frequently Answered Questions

Our Guarantees To You

Mainely Urns, Inc. is truly committed to providing our customers with the highest level of customer satisfaction available anywhere online or offline in any industry. We are one of the largest, and as far as we know THE Highest Rated, online cremation urn, burial urn and funeral product provider in the US. We guarantee that you will be as happy with our service as the thousands of satisfied folks who have purchased from us over the years.

Mainely Urns guarantees that:

  • all of our contact information, shipping information, ordering policies, and any additional inquires that you may have about Mainely Urns, are presented upfront, and for your evaluation. Please call Customer Service at 866.516.1296 or email us if you need additional information regarding our company or products.

  • every product we sell will meet or exceed your expectations or you can return it for a refund, or exchange it for a different item. 

  • our products are of excellent quality, free of defects and manufactured with the highest industry standards. 

  • your local cemetery or memorial garden will accept our cremation urns, burial urns, funeral urns, and burial vaults provided it does meet their requirements. 

  • your local funeral home will accept our funeral urns, cremation urns, burial urns, and burial vaults. 

  • your veterinarian clinic will accept our pet cremation urns, animal urns and pet cremation containers. 

  • all of our cremation urns, cremation jewelry, funeral urns, flag display cases and burial vaults listed on our website will be in stock and ship in a timely manner or a discount of 5% will be applied to any substituted item or backorder. 

  • we have lower prices than any other online cremation urn specialty dealer on all our products. If you find a lower price (including shipping and handling) on the exact same product - shippable within 1 business day, call Customer Service at 866.516.1296 or email us and we will beat or match that price. Please see our 30 day Low Price Guarantee for terms and conditions. 

  • our customer service and customer satisfaction representatives are among the most knowledgeable in the industry and will provide you with answers and/or direction regarding your cremation urn, funeral and burial related questions. 

  • we will take care of you. We will go above and beyond to remedy any problems directly related to our products.