Shipping Information

Shipping within 48 contiguous States:

Free Shipping on all orders over $100.00 - Choose US Regular Ground Shipping and please allow approximately 3-7 business days for delivery.

Orders less than $100.00 your shipping total will be calculated during checkout HOWEVER you may also use our Shipping Calculator (on every item page) which displays real-time shipping rates. You will need to enter you Zip Code and State.

US Expedited 2nd Day Air Service: Delivery two (2) business days from the day your item is shipped. Delivery Company has until the end of the 2nd business day (scheduled delivery day) to deliver the item. Orders received after 12:00 PM (Noon) Eastern Standard Time are usually shipped the following business day. Business Days = Monday - Friday excluding holidays.

Shipping total will be calculated during checkout HOWEVER you may also use our Shipping Calculator (on every item page) which displays real-time UPS/FedEx/USPS shipping rates. You will need to enter you Zip Code and State.

US Expedited Next Day Air Service: Delivery the following business day from the day your item is shipped. Delivery Company has until the end of the "next" business day (scheduled delivery day) to deliver the item. Orders received after 12:00 PM (Noon) Eastern Standard Time are usually shipped the following business day. Business Days = Monday - Friday excluding holidays.

Shipping total will be calculated during checkout HOWEVER you may also use our Shipping Calculator (on every item page). which displays real-time UPS/FedEx/USPS shipping rates. You will need to enter you Zip Code and State.

*In some very rare instances our Next-Day air rate, 2-Day Air rate, Canada Ground or Canada Expedited rate may not cover actual shipping charges. In those cases we will contact you immediately to let you know your options and costs involved. (Examples: shipping to Hawaii, Alaska, Puerto Rico, costal islands in and around the US, heavy urns, heavy vaults, flag cases, Canada, etc.) Orders going to areas outside the 48 contiguous States or orders requiring special delivery may also incur additional charges. If you have questions regarding shipping, please contact Customer Service.

Holidays Observed

Personalized Items: Shipping may be delayed 1-3 business days for items requiring custom engraving or personalization (unless otherwise stated in the item description). Please read the item description completely as it will mention turn-around times for the specific personalized items.

Shipping Carriers & Delivery Companies: We primarily ship via UPS however many of our products are shipped via FedEx, USPS and DHL-Airborne Express. In all cases where we are shipping “regular ground,” please allow 3-7 business days for delivery.

Use the Expected Delivery Chart below to determine arrival time of your 2nd Day Air or Next Day Air order.

Shipping to Maine:

We can not ship to, or within Maine: Unfortunately we operate under a unique business limitations that prevents us from being able to ship cremation urns and funeral items to, or within the state of Maine. Click Here for information regarding this limitation.

Shipping to Canada:

If you live in Canada and would like a shipping quote please call customer service - 866.516.1296 or 207.221.0320. We are more than happy to discuss delivery transit times, carrier options, pricing, taxes, brokerage charges, etc which will allow you to choose the best option to suit your needs. See details here: Canadian Shipping Agreement.

Shipping Oustide the US & Canada:

Sorry, we no longer ship outside of the US and Canada.

APO and FPO Addresses, YES!: We DO ship to APO and FPO addresses however we don't have much control over delivery times. Please call to discuss options. APO and FPO orders ship via the USPS.

Guaranteed Delivery Dates:
In the event that a shipper (UPS, FedEx, USPS, DHL) has missed a "Guaranteed" delivery date, (only Air shipment times can be guaranteed), the extra shipping amount paid by you will be refunded (with exception to weather delays: UPS, FedEx, USPS, DHL will not refund shipping charges due to weather or events beyond their control. If an adult signature is required and there is no one to sign for it upon first attempt, there will be no refunds. Product returned because of a missed "Guaranteed" delivery date will be charged a 10% restocking fee. See www.ups.com, www.fedex.com, www.usps.com, www.dhl-usa.com for their policies regarding "Guaranteed" delivery. Exceptions such as weather and holidays apply for UPS, FedEx, USPS, DHL.

Need Date:
We ask our customers for a “need date” on the shipping page of our online checkout. We do this to ensure you selected the correct shipping option. If you select a shipping option that does not satisfy the need date you provided we will attempt to contact you via email and phone before shipping your order. If we are unable to contact you we reserve the right to ship your order using an expedited service and charge you for the expedited service in order to meet the need date you provided. Explained in further detail on our Need Date page.