Returns & Exchanges
Returns: If you have a problem with an item, e.g. damaged in shipping, craftsmanship, personalization error or you just don't like the item, please contact Customer Service immediately at 866.516.1296 or firstname.lastname@example.org to receive return & exchange instructions. We must receive notification prior to any return to prevent unnecessary delays and/or additional shipping charges.
Returns & Exchanges of Non-Damaged or Non-Personalized Items
If you are not satisfied with your purchase simply call Customer Service at 866.516.1296 or email us to initiate a return or exchange. Customer has ten (10) business days from delivery date to return the items. Items will incur a 10-15% restocking fee that is charged to us by our suppliers. Shipping charges are not refundable. Customer is responsible for all return packing/shipping charges and must insure item for the full purchase price. Orders cancelled after items ship but before items are delivered: Customer will not be credited our actual shipping costs or return costs even if the order qualified for "free shipping" at time of purchase.
These basic requirements must be met to receive a purchase price refund:
(shipping charges and or a 5-15% restocking fee may be applied to some items)
- Items returned un-used, in resalable condition
- Items returned in original packaging/shipping containers - or equal or better quality as original packaging
- Purchaser name and address must be clearly visible in or on the package
- Return must be received by Mainely Urns within (10) ten days of original delivery date
- Item must not have been personalized
- In the event that your order qualified for free shipping at the time of purchase, actual shipping charges incurred by Mainely Urns will be deducted from the purchase price credit.
Please call Customer Service at 866.516.1296 or email Customer Service to initiate a return or exchange.
Returns & Exchanges of Damaged Items
If you receive a damaged or defective item we must be notified within 48 hours of delivery to set up a return or exchange. Call Customer Service at 866.516.1296 or email us to initiate a return or exchange. We will replace the item ASAP or set up a return for you. If you received a defective item, damaged item, or a personalized item that was damaged, Mainely Urns reserves the right to replace the item.
Returns & Exchanges of Personalized Items
Personalized items can not be returned unless they are defective, damaged or were personalized incorrectly. If you received a personalized item that was damaged, defective, personalized incorrectly or of poor craftsmanship we reserve the right to replace the damaged item.
In the unfortunate event that an order is cancelled after an item has been persoanlized but before item has been shipped or delivered: Customer will be charged for the item less a courtesy discount. This is an unfortunate cirumstance however the policy is in place do to the fact that we personalize most of our items and once they personalized they are unsellable.
Customers should be aware that many of Mainely Urns' products and cremation urns are made from high quality natural stone, marble and wood and, as with similar products and items sold in other industries, those products and items may contain and/or incorporate naturally occurring variations in color and characteristics. Such items may include natural wood, stone, and/or marble, urns, flag cases, wooden bases, and other products. Any such variations in color and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations.
Typographical Errors and Third Party
In the event a Mainely Urns product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mainely Urns shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Mainely Urns shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Mainely Urns shall issue a credit to your credit card account in the amount of the incorrect price.
Terms and Conditions
The complete set of Mainely Urns Terms and Conditions are explained in detail our our Terms and Conditions page. If you have questions regarding these Terms, please contact Customer Service at 866.516.1296 or email@example.com.
If you have a problem with an order or item e.g. damaged in shipping, questions about the item, poor craftsmanship, typographical error or you just don't like it – please contact us immediately so that we can remedy the problem and make our best effort to take care of you. If you are returning an item be sure to contact us first via phone or email. When returning an item include your name, address, phone #, email address and order number so we can process the return quickly and are able to contact you if we have questions.
Customer Service Hours and Contact Information
Monday - Friday 9:30 AM - 4:30 PM Eastern Standard Time.
Phone calls and emails are sent and received during the hours listed above, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.
Toll Free Phone: From inside the US - 866.516.1296
Phone From Hawaii, Canada and outside the US - 207.221.0320
Fax From inside the US - 866.516.1296
Returns and Exchanges Mailing Address:
Mainely Urns, Inc.
194 Gray Rd.
Cumberland, ME 04021
Return & Exchange Instructions
For free shipping on most orders over $100.00, choose Free Ground Shipping
(allow approx. 3-7 business days for delivery).
On orders less than $100.00 and some large/heavy items over $100: your shipping total will be calculated during checkout. You may also use our Shipping Calculator (located on every item page). Simply enter your zip code and state.
Other expedited shipping options are available.
Full shipping details...
One pound of body weight will yield just less than 1 cubic inch of ash. Assume for shopping purposes that: 1 pound body weight = 1 cubic inch ash.
Cremation urn item descriptions list the size of the urn in Cubic Inches. If you know the weight of the deceased - then you know the size of the urn you need. Approx Weight = Approx Size.
Easy example: A cremated 100 pound person will yield almost 100 cubic inches of ashes. So, if 1 pound = 1 cubic inch then this person would need an urn that is approximately 90-100 cubic inches or larger.
Keepsake Jewelry is designed to hold a trace amount of ashes, similar to the size of the head of a sewing pin.
Full cremation urn & jewelry sizing details...