Return & Exchange Instructions

If a Mainely Urns Customer Service Representative has directed you to this page, please follow the appropriate instructions below.

If you need to return or exchange an item for any reason you must FIRST contact Customer Service 866.516.1296 or customerservice@mainelyurns.com to initiate the return or exchange. We must receive phone or email notification prior to any return to prevent unnecessary delays and or additional shipping charges. Please visit our Returns and Exchanges page to review return & exchange policies, terms & conditions before contacting customer service.


Refund Return Instructions:
  1. Contact Customer Service 866.516.1296 or customerservice@mainelyurns.com to initiate return
  2. Items must be returned in original packaging and shipping containers - or better
  3. Purchaser's name, address and Order Number must be clearly visible in or on the package
  4. Returns Address: Mainely Urns, Inc. - Attn: Returns - 19-B Portland Road, Gray, ME 04039
  5. All Returns and Exchanges, policies terms & conditions apply
  6. We will contact you within 2 business days of receipt of your returned item


Exchange Instructions:
  1. Contact Customer Service 866.516.1296 or customerservice@mainelyurns.com to initiate exchange
  2. Items must be returned in original packaging and shipping containers - or better
  3. Purchaser's name, address and Order Number must be clearly visible in or on the package
  4. Please include a note explaining what item you are exchanging for
  5. Returns Address: Mainely Urns, Inc. - Attn: Returns - 19-B Portland Road, Gray, ME 04039
  6. All Returns and Exchanges policies, terms & conditions apply
  7. We will contact you within 2 business days of receipt of your exchange item