Top FAQs Answered Here
1. When will I receive my item(s)?
Free Shipping on all orders over $100.00 - Choose US Regular Ground Shipping and please allow approximately 3-7 business days for delivery.
On orders less than $100.00 your shipping total will be calculated during checkout business days from the day your item is shipped. Delivery HOWEVER you may also use our Shipping Calculator (on every item page) which displays real-time UPS/FedEx/USPS shipping rates. You will need to enter you Zip Code and State.
Expedited 2nd Day Air Service: Delivery two (2) business days from the day your item is shipped. Total calculated during checkout.
You may also use our Shipping Calculator (on every item page) which displays real-time UPS/FedEx/USPS shipping rates. You will need to enter you Zip Code and State.
Expedited Next Day Air Service: Delivery the following business day from the day your item is shipped. Total calculated during checkout. Shipping rates also displayed at the item level for individual items.
Please Click Here to view estimated delivery dates.
Please Click Here for detailed Shipping information, Canada shipping and APO addresses etc.
Orders received after 12:00 PM (Noon) Eastern Standard Time are usually shipped the following business day. For 2nd Day Air and Next Day Air Service, Delivery Company has until the end of the business day (scheduled delivery day) to deliver the item. Business Days = Monday - Friday excluding holidays. Holidays Observed
Personalized Items: Shipping may be delayed 1-3 business days for items requiring custom engraving or personalization (unless otherwise stated in the item's description). Please read the items description completely as it will mention turn-around times for the specific personalized items.
Please Click Here for detailed Shipping Information
2. What size urn do I need?
Just like people and pets, urns come in many different shapes and sizes. Follow this simple rule of thumb to determine the size urn you need:
- What was the approximate body weight of the person or pet you are shopping for?
- 1 lb. of body weight will yield just less than 1 cubic inch of ash. Assume for shopping purposes that:
1 pound body weight = 1 cubic inch ash.
- Cremation urn item descriptions list the size of the urn in Cubic Inches. If you know the weight of the deceased - then you know the size of the urn you need. Approx Weight = Approx Size.
- Easy example: A cremated 100 pound person will yield almost 100 cubic inches of ashes. So, if 1 pound = 1 cubic inch then this person would need an urn that is approximately 90-100 cubic inches or larger.
Cremation Urn Size Calculator
Some practicle examples:
- a 240 lb. person needs an urn that is approximately 240 cubic inches or larger
- a 200 lb. person needs an urn that is approximately 200 cubic inches or larger
- a 150 lb. person needs an urn that is approximately 150 cubic inches or larger
- a 100 lb. person or pet needs an urn that is approximately 100 cubic inches or larger
- a 50 lb. person or pet needs an urn that is approximately 50 cubic inches or larger
- a 25 lb. person or pet needs an urn that is approximately 25 cubic inches or larger
- a 10 lb. person or pet needs an urn that is approximately 10 cubic inches or larger
Click Here for more detailed cremation urn sizing information for: Infant / Child Urns, Pet Urns, Individual Adult Urns, Double Adult Urns and Keepsake Urns.
3. What is the Return Policy & Guarantee?
Every item we sell is covered by Mainely Urns 100% Satisfaction Guarantee.
Returns: If you have a problem with an item, e.g. damaged in shipping, craftsmanship, personalization error or you just don't like the item, please contact Customer Service immediately at 866.516.1296 or firstname.lastname@example.org to receive return & exchange instructions. We must receive notification prior to any return to prevent unnecessary delays and/or additional shipping charges.
Returns & Exchanges of Non-Damaged or Non-Personalized Items
If you are not satisfied with your purchase simply call Customer Service at 866.516.1296 or email us to initiate a return or exchange. Customer has ten (10) business days from delivery date to return the items. Some items with a retail price of greater than $149 may incur a small 5-15% restocking fee. Expedited shipping charges are not refundable. The customer is responsible for all return packing/shipping charges and must insure item for the full purchase price. Orders cancelled after items ship but before items are delivered: Customer will be charged our actual shipping & return costs even if the order qualified for "free shipping".
These basic requirements must be met to receive a full purchase price refund:
(if requirements are not met a 5-15% restocking fee may be applied)
- Items returned un-used, in resalable condition
- Items returned in original packaging/shipping containers - or equal or better quality as original packaging
- Purchaser name and address must be clearly visible in or on the package
- Return must be received by Mainely Urns within (10) ten days of original delivery date
- Item must not have been personalized
Please call Customer Service at 866.516.1296 or email Customer Service to initiate a return or exchange.
Returns & Exchanges of Damaged Items
If you receive a damaged or defective item we must be notified within 48 hours of delivery to set up a return or exchange. Call Customer Service at 866.516.1296 or email us to initiate a return or exchange. We will replace the item ASAP or set up a return for you. If you received a defective item, damaged item, or a personalized item that was damaged, Mainely Urns reserves the right to replace the item.
Returns & Exchanges of Personalized Items
Personalized items can not be returned unless they are defective, damaged or were personalized incorrectly. If you received a personalized item that was damaged, defective, personalized incorrectly or of poor craftsmanship we reserve the right to replace the damaged item.
Click Here for more detailed Returns & Exchanges Information
4. How do I contact you now or after I receive the item?
Customer Service Hours:
Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM
Phone calls and emails are sent and received between those times but quite often we are able to answer emails and phone calls above and beyond those hours.
Toll Free Phone: From inside the USA
Phone From Hawaii, Canada, etc.
866.516.1296 or 207.512.4091 Leave a message if you get the voice mail. Sorry, toll free numbers do not always work from Hawaii, Canada and outside the US so we have included our local number as well.
Fax: From inside the USA
Mainely Urns, Inc.
19-B Portland Road
Gray, ME 04039
Returns and Exchanges Mailing Address:
Mainely Urns, Inc.
19-B Portland Road
Gray, ME 04039
Click Here for all our Customer Service Topics