We will be closed Friday, May 26 and Monday, May 29 for Memorial Day.
Click here to see how this will affect your order.
Due to the current high volume of orders, we are experiencing brief delays with shipments of personalized items. Please expect an additional 1-2 business days of processing time. We apologize for any inconvenience.

Contact Us

Before contacting us you may wish to browse our Customer Service Support Center. Most cremation urns and memorial related questions can quickly be answered there.

Customer Service Hours and Contact Information:

Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM


Phone calls and emails are returned during regular customer service hours, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.

Email: customerservice@mainelyurns.com

Toll Free Phone: From inside the US - 866.516.1296

Phone: From Hawaii, Canada and outside the US - 866.516.1296

Fax: From inside the US - 877.593.7060

Returns and Exchanges Mailing Address:

Mainely Urns, Inc.
Attn: Returns
19-B Portland Road
Gray, ME 04039